Airport Assistance Services

At Milan Malpensa Airport, which is also known as MXP Airport, we present to you the Fast Track service by AirportAssist that has been designed to get you past security and customs quickly, which is very useful in the peak hours of international departures. In Terminal 1, which is a very busy area with heavy passenger traffic, we see the best results from this service. A dedicated representative of AirportAssist will be there to guide you through the priority lines, which in turn will see you through the formalities with ease. We see this as a great benefit for business travellers, families, and those with tight itineraries. Also, it greatly reduces wait time and removes the stress at what is one of Italy's very active airports.

AirportAssist at MXP provides a custom service that starts as soon as you arrive or leave. Our staff of who are very experienced, will greet you at the gate of your flight or at the terminal entrance and will walk you through immigration, baggage claim, and customs. With departure, we also include support at check-in, guidance at security, and seeing you off to the gate or lounge. We see this service as very beneficial for first-time Malpensa travellers, senior citizens and international guests who are not familiar with the airport's layout. The result is a stress-free, guided, and smooth airport experience.

Milan Malpensa has a large variety of top-tier lounges, and we have arranged access to them, which is independent of your airline or ticket class when possible. In the lounges, you will find comfortable seating, refreshments, Wi-Fi, work spaces and in some cases, shower facilities, great for long layovers or before a flight. At Terminal 1, we have put together a number of very good quality lounges which serve Schengen and non-Schengen passengers. Also, we will direct you to the most convenient lounge based on your departure gate. Lounge access adds comfort and productivity to your time at MXP.

VIP Assistance at MXP provides a superior, private travel experience that is custom-made for each guest. AirportAssist runs you through fast-track options, private shuttles, and lounge access, and we also handle your ground transit. This service is a hit with businessmen and women, diplomatic personnel, famous people and luxury travellers who seek out seclusion and efficiency. We take care of it all so you don't have to. You simply move through the airport with a minimum of delay and maximum of ease. At Malpensa, we turn the airport into a personal, stress-free environment.

AirportAssist offers specialised support for families travelling with kids, senior passengers, and travellers who require mobility aid at MXP. We provide services like wheelchair service, stroller support, priority check-in, and help with navigation of large terminal areas. Given Malpensa's size, this support greatly reduces physical strain and confusion. Our trained staff ensures accessibility and comfort at every step. The service helps make MXP manageable and stress-free for passengers of all abilities.

Baggage and porters at Milan Malpensa, which include assistance with heavy, large, or multiple bags. At AirportAssist, we have porters who will meet you at the curb side or at check-in and also at baggage claim for your out-of-airport transport. Also, at Terminal 1, we note that you may require this service due to the great walking distances. Proper baggage handling saves time and reduces physical effort. With Porter's support, navigating MXP becomes far more comfortable.

For our passengers, we provide transit assistance, which includes navigation of Malpensa's terminals and transfer systems. We have a team that pays attention to flight schedules, gate assignments and transfer needs, which we use to guarantee smooth connections even during high traffic times. We see ourselves as particularly useful in the transition between Schengen and non-Schengen areas as well as between terminals. Clear guidance reduces stress and confusion. Transit assistance ensures reliable and efficient connections at MXP.